Some shoppers type their email at checkout and then leave. Your store can send them one reminder with a link that brings their bag back, on any device.
Switch on the reminder
- Open Abandoned carts.
- Under Reminder email, tick Send one reminder to shoppers who leave at checkout.
- Choose Send it after: 1, 2, 4, 12 or 24 hours.
- Optionally choose a coupon in Include a coupon (optional). It is added to the bag when the shopper opens the link.
- Press Save.
Only one reminder is sent per cart, so shoppers are not pestered.
Make a coupon for reminders
Create a coupon first in Coupons, for example 5% off with a use limit, so it cannot be shared endlessly. See coupons and automatic offers.
Follow up yourself
The Abandoned carts page lists each cart with what was in it. Where the shopper gave a phone number, a WhatsApp link lets you send a personal message, which often works better than email for higher-value orders. The page also shows the sales recovered from reminders.
Change the email's words
Open Email (under Settings) to edit the wording of the reminder and your other store emails. The Email log shows every email sent and whether it was delivered.
Cart reminders are listed as part of the Growth and Pro plans. A reminder can only go to shoppers who typed their email at checkout.
Still need help? Contact us.