Each order moves through stages: Order confirmed, Packed, Ready to dispatch, Shipped, Out for delivery and Delivered. The customer sees the same timeline on their order page. Food stores use kitchen words such as "Being prepared" and "On the way".
Find orders to work on
Open Orders. Tabs filter the list: All, To ship, Paid, COD, Shipped, Delivered, Unpaid and Cancelled. To ship is your daily to-do list.
Move an order to the next stage
- Open the order and scroll to Tracking.
- Optionally type a Note for the customer.
- Press the button for the next stage, for example Mark packed. You can also jump ahead to a later stage.
To update many orders at once, tick them in the list, choose Mark shipped or Mark delivered from Bulk action and press Apply.
Add courier details
- In Tracking, choose the Courier (Delhivery, Blue Dart, DTDC, India Post and others) and enter the Tracking number (AWB). For other couriers, paste a Tracking link.
- Press Save details. The customer sees a link to the courier's tracking page.
Customers get an email when the order ships and when it is out for delivery. With Shiprocket connected, this happens by itself: see Shiprocket.
Delivering yourself
- Enter the Delivery person and Their phone, and press Save details.
- Under Live location, press Create the link, then Send on WhatsApp.
- On their phone, the link shares their location with the customer on a map and lets them mark the order delivered. No app or sign-in is needed.
Other order tools
- WhatsApp customer and Call buttons to contact the buyer.
- Invoice PDF and Packing slip.
- What the customer sees opens their order page.
- Cancel order, if it cannot be fulfilled.
Still need help? Contact us.