The activity log answers "who changed this, and when?" It records every change made in your dashboard, every sign-in, every failed sign-in attempt and every download, and keeps them for a year.
Open the activity log
- In the dashboard menu, under Logs, open Activity.
- Each row shows When, Who, What, the IP address and the Device.
What to look for
- Price or stock changes you did not expect: see which team member made them.
- Failed sign-in attempts: a few are normal (a mistyped code), but many in a row may mean someone is trying to get in.
- Sign-ins from an unfamiliar device: if it was not you or your team, open My profile and press Sign out everywhere else, and review your team list.
- Downloads, such as customer or order exports, so you know who took a copy of your data.
Your team's day
On the dashboard home, Your team today shows the latest actions by your team, with a link to All activity. Each person can also see their own recent activity on My profile.
The email log
Next to Activity, the Email log lists every email your store sends, such as order confirmations, shipping updates and cart reminders, with its status and a preview. If a customer says an email never arrived, check here. Emails are kept for 180 days. Sign-in codes are never shown.
If something looks wrong
- Sign out everywhere else from My profile.
- Remove anyone who should no longer have access in Team.
- If you use a password, change it, or rely on sign-in codes only.
- Contact us if you need help.
Still need help? Contact us.