Orders and delivery policy

Sembagam Caterers supplies against a written quotation. Every quotation states the price, taxes, lead time, freight and payment terms, and is valid for the period it states.

Confirming an order

An order is confirmed when we receive your purchase order (or written acceptance of the quotation) and any advance payment the quotation asks for.

Delivery

• Stock items are usually dispatched within 7 working days of confirmation; made-to-order items on the lead time in the quotation.
• We send goods across India by road freight or a logistics partner. Freight, insurance and unloading are as stated in the quotation.
• We send the invoice, e-way bill and transport receipt when the goods leave us.

On receipt

Please inspect goods on delivery and note any visible damage on the delivery receipt. Report shortages or damage within 3 days, with photos, so we can claim with the carrier and replace what is affected.

Questions about an order: use the contact page.

Last updated 1 September 2026.