Questions
Questions and answers
Everything customers ask Filter House most. Can’t find yours? Message us.
Which grind should I choose?
Fine for espresso and brass filters, medium for pour-over and drip, coarse for French press. If unsure, choose whole bean and grind at home.
How long does coffee stay fresh?
It tastes fullest between 5 days and 6 weeks after roasting. Keep it in the bag, sealed, away from the fridge.
Can I pause my subscription?
Yes. Pause, skip a month or change the coffee from your account up to the Friday before roast day.
Do you supply cafés and offices?
Yes. Wholesale starts at 5 kg a month, with free brewing training for your staff in Coimbatore.
When are the brewing classes?
Every Saturday at 11 am at the café, 90 minutes, ₹900 a person with a 250 g bag to take home.
How do I pay?
UPI, debit and credit cards, net banking and wallets through Razorpay, or cash on delivery on eligible orders.
How do I track my order?
You get a WhatsApp message with the tracking link as soon as your order ships.
Is my data safe?
We use your details only for your order or booking, never sell them, and delete them on request.
Never run out of coffee.
A fresh bag every month. Pause or skip any time.