Returns, cancellations and refunds

Returns and exchanges

• You can return or exchange most items within 7 days of delivery, if they are unused, unwashed and in their original packaging with tags.
• Items that cannot be returned, unless they arrive damaged or wrong: personalised or made-to-order items, innerwear, cosmetics and other opened personal-care items, perishables, and gift cards. Product pages say when an item is not returnable.
• To start a return, use the return button on your order page or use the contact page, within 7 days of delivery. We arrange a pickup where the courier serves your PIN code; otherwise we tell you where to send it.

Damaged, defective or wrong items

If something arrives damaged, defective or not what you ordered, tell us within 48 hours of delivery with photos. We replace it or refund it in full, including delivery charges.

Cancellations

You can cancel an order before it ships, from your order page or by contacting us, for a full refund. Once it has shipped, you can refuse delivery or return it as above.

Refunds

• Refunds are approved once the returned item reaches us and passes a check, usually within 2 working days.
• Online payments are refunded to the original payment method within 5 to 7 working days of approval.
• Cash-on-delivery orders are refunded by UPI or bank transfer to the account you give us, or as store credit if you prefer.
• Delivery charges are refunded only when the item was damaged, defective or wrong.

Last updated 1 September 2026.