Questions and answers

Everything customers ask Thiruvilakku Pooja Store most. Can’t find yours? Message us.

How do I clean a brass lamp?

Rub it with tamarind pulp or lemon and salt, rinse with warm water and dry it straight away with a soft cloth. Avoid scouring pads.

Is the brass pure?

Our lamps are cast brass, about 70% copper and 30% zinc. Bells are bell metal with tin. The alloy is written on every listing.

How is it packed?

Lamps and bells go in a wooden crate with straw and bubble wrap. Small items go in a double-wall carton. Every parcel is insured.

Can I return a lamp?

If anything arrives dented or broken, send us a photo within 48 hours and we send a replacement. We cannot take back used lamps.

Do you polish old lamps?

Yes. From ₹150 a piece, ready in 4 days. Courier them to us and we return them insured.

How do I pay?

UPI, debit and credit cards, net banking and wallets through Razorpay, or cash on delivery on eligible orders.

How do I track my order?

You get a WhatsApp message with the tracking link as soon as your order ships.

Is my data safe?

We use your details only for your order or booking, never sell them, and delete them on request.

Festival dates and new lamps, once a month.

A short WhatsApp note before every festival, with what is in stock.