How to wind and set a mechanical watch
The right way to wind, set the time and change the date, and the one hour of the night to avoid.
Your first repair visit: what to expect
From the 15-minute look to collecting your watch, here is how a repair works at our counter, step by step.
Walking into a watch repair shop for the first time can feel uncertain, so here is exactly what happens when you bring a watch to us. At the counter, a watchmaker looks at it for about fifteen minutes while you wait. For a quartz watch, we test the battery and the movement. For a mechanical watch, we put it on the timing machine to see how it runs. There is no charge for this look.
You then get a written estimate: what we think is wrong, what we propose, the price and how long it will take. Nothing is done until you agree. If you say no, you take the watch home with no charge.
If you go ahead, we give you a numbered receipt with a photo of the watch, front and back, so its condition on arrival is on record. Small jobs, such as batteries, straps and bracelet sizing, are done while you wait. Full services take two to three weeks. If we find something unexpected once the movement is open, such as a cracked jewel or a rusted part, we call you before doing any extra work. We never add to the bill without asking.
When it is ready, we call or message you. Bring the receipt to collect it. We show you the timing result, explain what was replaced and give you the old parts if you want them. Your warranty starts on the day you collect.
