Questions
Questions and answers
Everything customers ask Thoppu Cacao most. Can’t find yours? Message us.
Will chocolate melt in shipping?
We ship in insulated boxes with ice gel, Monday to Wednesday only, so parcels do not wait over a weekend. Summer delivery is still safe.
Should I keep chocolate in the fridge?
Bars are best at 16–20 °C in a cupboard. If your room is hotter, wrap them well and keep them in the fridge door, then let them warm before eating.
Are your bars vegan?
Our dark bars contain only cacao and sugar and are vegan. The kitchen also handles milk, so traces are possible.
Do you make corporate gift boxes?
Yes, from 20 boxes, with a printed sleeve and card. Allow 10 days. Prices start at ₹950 a box.
Can I visit the workshop?
Yes. The shop is open Tuesday to Sunday, and the Saturday tasting at 11 am and 4 pm costs ₹600. Book a day ahead.
How do I pay?
UPI, debit and credit cards, net banking and wallets through Razorpay, or cash on delivery on eligible orders.
How do I track my order?
You get a WhatsApp message with the tracking link as soon as your order ships.
Is my data safe?
We use your details only for your order or booking, never sell them, and delete them on request.
New batches, before anyone else.
Hear about new origins and seasonal bonbons on our list. Twice a month.