Fifteen minutes between guests: how a room is reset

Every booking at Kaluva ends 15 minutes before the next one starts. Guests sometimes ask why we do not fit in one more treatment a day. The answer is the room. Here is what happens in that quarter of an hour.

As soon as a guest leaves, the therapist strips the treatment bed: sheets, blanket, face cradle cover and towels all go into a laundry bag. Nothing is reused between guests, even if it looks unused. Our laundry is done by a service in Banjara Hills at 90 °C and returns sealed in packs.

Next, every surface the guest or therapist touched is wiped with disinfectant: the bed frame, the trolley, the steamer, door handles and the light switch. Used metal tools, such as extraction tools and the kansa wand, go into a closed tray for cleaning and sterilising in the back room. A fresh set comes out still sealed in its pouch, and it is opened in front of the next guest. Single-use items, such as cotton pads, spatulas and sheet masks, go straight into the bin.

Then the room is aired for a few minutes, the lights are dimmed again, fresh linen goes on the bed and a clean towel is warmed. The therapist washes her hands and changes her apron. Swathi checks one room at random every day against a short list. It is not glamorous, but it is the part of our work we are most careful about.