Returns, cancellations and refunds

Rescheduling and cancelling

• Reschedule or cancel free of charge up to 12 hours before your slot: use the contact page.
• Cancellations within 12 hours, and missed appointments, may lose the advance paid for that booking.
• If we have to cancel or move your appointment, you choose a new time or a full refund.

Packages and memberships

Unused sessions of a package cannot be refunded once the package has started, but can be moved to another date within its validity. A package that has not started can be cancelled within 7 days of purchase for a full refund.

If you are not happy

Tell us within 48 hours of your appointment and we will put it right where we can, for example with a follow-up session.

Refunds

Approved refunds go back to the original payment method within 5 to 7 working days.

Last updated 1 September 2026.