Questions
Questions and answers
Everything customers ask Hooghly Leather Co. most. Can’t find yours? Message us.
Is it real leather?
Yes, full-grain only: the top layer of the hide with its natural grain intact. We do not use bonded or split leather.
Will the colour change?
Yes. Pull-up and vegetable-tanned leathers darken and gain a sheen with use and sun. That is expected, and part of the reason to buy one.
How do I care for the bag?
Wipe it with a dry cloth weekly and rub in a little leather balm every three months. Keep it out of plastic covers, which trap moisture.
Can I return a bag with initials?
Embossed bags cannot be returned, but we exchange them for defects within 30 days. Un-embossed bags can be returned within 7 days.
Do you repair bags bought elsewhere?
Sometimes. Send us photos on WhatsApp; restitching starts at ₹400 and strap replacement at ₹900.
How do I pay?
UPI, debit and credit cards, net banking and wallets through Razorpay, or cash on delivery on eligible orders.
How do I track my order?
You get a WhatsApp message with the tracking link as soon as your order ships.
Is my data safe?
We use your details only for your order or booking, never sell them, and delete them on request.
Seconds sale, twice a year.
Bags with small marks at a third off. WhatsApp subscribers hear first.