Returns, cancellations and refunds

Cancellations

An order can be cancelled in full before production or dispatch begins. Once material has been cut or ordered for a made-to-order item, the advance covers costs already incurred and is not refunded.

Returns

• Stock items in their original, unused condition can be returned within 7 days of delivery by agreement, with return freight paid by the buyer.
• Items made to your drawing, size or specification cannot be returned, except for defects.

Defects

If goods are defective or do not match the agreed specification, tell us within 7 days of delivery with photos and the invoice number: use the contact page. We repair, replace or credit them after inspection.

Refunds

Approved refunds are made by bank transfer to the account that paid, within 7 working days of approval, or as a credit note against your next order if you prefer.

Last updated 1 September 2026.