Payment policy

Ways to pay

Otlo Interiors accepts payment online through Razorpay, a secure payment gateway:

• UPI (Google Pay, PhonePe, Paytm, BHIM and any UPI app)
• Debit and credit cards (Visa, Mastercard, RuPay)
• Net banking and wallets
• Bank transfer (NEFT, RTGS or IMPS) against our proforma invoice, and payment links for advances

Security

Payments are processed on Razorpay's secure, PCI-DSS compliant pages. Otlo Interiors never sees or stores your card number, CVV, UPI PIN or net-banking password. Never share an OTP or PIN with anyone who calls claiming to be from us.

Prices

All prices are in Indian rupees (₹) and include GST unless the product page says otherwise. Delivery charges, if any, are shown at checkout before you pay. There are no hidden charges. An invoice is issued for every order.

When your order is confirmed

An order is confirmed when the advance stated in the quotation is received, or on the credit terms agreed in writing.

Failed or double payments

If money leaves your account but the order is not confirmed, or you are charged twice, the extra amount is refunded automatically, usually within 5 to 7 working days. If it is not, use the contact page with the payment reference and we will trace it with Razorpay.

Refunds

Refunds go back to the original payment method (see our returns and refunds policy). The time for the credit to appear depends on your bank: usually 5 to 7 working days.

Disputes and chargebacks

If you have a problem with a payment, please contact us first so we can fix it quickly. Raising a chargeback with your bank for an order we have delivered may delay any refund while the bank reviews it.

Last updated 1 September 2026.