Terms and conditions

These terms apply when you use this website or buy from Vellai Suvar Gallery. By placing an order you agree to them, along with our shipping, returns, payment and privacy policies.

Products and prices

• We describe products as accurately as we can. Colours can look slightly different on screens, and handmade or natural products vary a little from piece to piece.
• Prices and availability can change without notice until your order is confirmed. If a price is shown wrongly by mistake, we will tell you before dispatch and you may cancel for a full refund.

Orders

• An order is accepted when we confirm it. We may decline or cancel an order (with a full refund) if an item is out of stock, a payment is flagged as fraudulent, or delivery is not possible to your address.
• Please give correct contact and delivery details; we are not responsible for delays caused by wrong details.

Your account

If you create an account, keep your sign-in codes to yourself. You are responsible for orders placed from your account.

Use of this website

Do not misuse the website: no attempts to break its security, scrape it in bulk, or post unlawful content in reviews or messages. The text, photos and designs on it belong to Vellai Suvar Gallery or its licensors.

Liability

We are responsible for delivering what you ordered as described. We are not liable for indirect losses, or for delays caused by events outside our control such as strikes, floods, transport bans or courier failures. Nothing here limits your rights under the Consumer Protection Act, 2019.

Complaints

If something goes wrong, use the contact page. Our grievance officer can be reached at Vellai Suvar Gallery, 9 Rue Suffren, White Town, Puducherry 605001 (the details on our contact page); we acknowledge complaints within 48 hours and resolve them within 30 days.

Law and jurisdiction

These terms are governed by the laws of India, and the courts at Puducherry have jurisdiction.

Changes

We may update these terms. The version on this page when you place an order applies to that order.

Last updated 1 September 2026.