Returns, cancellations and refunds

Returns

Crackers cannot be returned once delivered, for safety reasons.

Damaged in transit

If a box arrives damaged in transit, contact us at use the contact page within 2 days of delivery with photos of the unopened box and the lorry receipt. We replace the damaged items in your next dispatch or refund them.

Cancellations

You can cancel an order in full before it is handed to the transport service. Once it has left our godown it cannot be cancelled.

Refunds

Approved refunds go back to the original payment method within 7 working days. Banks usually show the credit within 5 to 7 working days after that.

Last updated 1 September 2026.