Store policies

Shipping and delivery policy

Qandeel Crackers sends crackers only by road transport. We never send them by courier, post or air, because carrying fireworks that way is not allowed.

Dispatch

• Orders are confirmed on WhatsApp with an estimate, and packed within 2 working days of payment.
• Before Deepavali, orders close on the cut-off date announced on our home page.

Delivery

• Most orders reach you in 3 to 10 days, depending on your town and the transport service.
• Depending on where you live, the lorry delivers to your door or you collect your order from the transport office. We send you the lorry receipt (LR) on WhatsApp so you can track it and collect it.
• Transport charges depend on your town and are confirmed with your order.
• We deliver only to places where local rules allow crackers to be sold and used, and only to adults.

When it arrives

Please check the boxes when you collect them. If a box is damaged in transit, keep it unopened, take photos and contact us within 2 days (see our returns policy).

Questions about a delivery: use the contact page.

Returns, cancellations and refunds

Returns

Crackers cannot be returned once delivered, for safety reasons.

Damaged in transit

If a box arrives damaged in transit, contact us at use the contact page within 2 days of delivery with photos of the unopened box and the lorry receipt. We replace the damaged items in your next dispatch or refund them.

Cancellations

You can cancel an order in full before it is handed to the transport service. Once it has left our godown it cannot be cancelled.

Refunds

Approved refunds go back to the original payment method within 7 working days. Banks usually show the credit within 5 to 7 working days after that.

Payment policy

Ways to pay

Qandeel Crackers accepts payment online through Razorpay, a secure payment gateway:

• UPI (Google Pay, PhonePe, Paytm, BHIM and any UPI app)
• Debit and credit cards (Visa, Mastercard, RuPay)
• Net banking and wallets
• Cash on delivery, on eligible orders up to the limit shown at checkout

Security

Payments are processed on Razorpay's secure, PCI-DSS compliant pages. Qandeel Crackers never sees or stores your card number, CVV, UPI PIN or net-banking password. Never share an OTP or PIN with anyone who calls claiming to be from us.

Prices

All prices are in Indian rupees (₹) and include GST unless the product page says otherwise. Delivery charges, if any, are shown at checkout before you pay. There are no hidden charges. An invoice is issued for every order.

When your order is confirmed

An online order is confirmed only after the payment succeeds. You get a confirmation on screen and by email or WhatsApp.

Failed or double payments

If money leaves your account but the order is not confirmed, or you are charged twice, the extra amount is refunded automatically, usually within 5 to 7 working days. If it is not, use the contact page with the payment reference and we will trace it with Razorpay.

Refunds

Refunds go back to the original payment method (see our returns and refunds policy). The time for the credit to appear depends on your bank: usually 5 to 7 working days.

Disputes and chargebacks

If you have a problem with a payment, please contact us first so we can fix it quickly. Raising a chargeback with your bank for an order we have delivered may delay any refund while the bank reviews it.

Privacy policy

This policy explains what Qandeel Crackers collects when you use this website, why, and the choices you have. It follows India's Digital Personal Data Protection Act, 2023 and the IT Act, 2000.

What we collect

• Details you give us: your name, phone number, email address, delivery address and, for businesses, GSTIN.
• Your orders and messages to us.
• Payment status from Razorpay. We never receive your full card number, CVV, UPI PIN or bank passwords.
• Basic visit information (pages viewed, device type, approximate location from your IP address), counted without advertising cookies. If this store uses Google Analytics or Meta Pixel, those services set their own cookies.

How we use it

• To process, deliver and support your orders, and to send updates about them by email, SMS or WhatsApp.
• To send offers, only if you have signed up for them. Every message has a way to stop them.
• To keep accounts and tax records, prevent fraud and meet legal requirements.

Who we share it with

Only those who help us serve you: Razorpay for payments, courier and transport partners for delivery, and our email and messaging providers. They may use your details only for that purpose. We do not sell your personal data.

How long we keep it

Order and invoice records are kept for 8 years, as tax law requires. Other details are deleted when no longer needed, or when you ask, unless the law requires us to keep them.

Your choices

You can ask to see, correct or delete your personal data, or withdraw consent to marketing, at any time: use the contact page. We reply within 30 days.

Grievance officer

For any concern about your data, write to our grievance officer at Qandeel Crackers, 22 Latouche Road, Aminabad, Lucknow 226018 (the details on our contact page). We acknowledge complaints within 48 hours and resolve them within 30 days.

Terms and conditions

These terms apply when you use this website or buy from Qandeel Crackers. By placing an order you agree to them, along with our shipping, returns, payment and privacy policies.

Products and prices

• We describe products as accurately as we can. Colours can look slightly different on screens, and handmade or natural products vary a little from piece to piece.
• Prices and availability can change without notice until your order is confirmed. If a price is shown wrongly by mistake, we will tell you before dispatch and you may cancel for a full refund.

Orders

• An order is accepted when we confirm it. We may decline or cancel an order (with a full refund) if an item is out of stock, a payment is flagged as fraudulent, or delivery is not possible to your address.
• Please give correct contact and delivery details; we are not responsible for delays caused by wrong details.
• Crackers are sold only to adults, and only where local rules allow. Follow your state's permitted hours and the safety advice on the box and on our website.

Your account

If you create an account, keep your sign-in codes to yourself. You are responsible for orders placed from your account.

Use of this website

Do not misuse the website: no attempts to break its security, scrape it in bulk, or post unlawful content in reviews or messages. The text, photos and designs on it belong to Qandeel Crackers or its licensors.

Liability

We are responsible for delivering what you ordered as described. We are not liable for indirect losses, or for delays caused by events outside our control such as strikes, floods, transport bans or courier failures. Nothing here limits your rights under the Consumer Protection Act, 2019.

Complaints

If something goes wrong, use the contact page. Our grievance officer can be reached at Qandeel Crackers, 22 Latouche Road, Aminabad, Lucknow 226018 (the details on our contact page); we acknowledge complaints within 48 hours and resolve them within 30 days.

Law and jurisdiction

These terms are governed by the laws of India, and the courts at Lucknow have jurisdiction.

Changes

We may update these terms. The version on this page when you place an order applies to that order.