Questions
Questions and answers
Everything customers ask Gaanth Rug House most. Can’t find yours? Message us.
What is the difference between hand-knotted and hand-tufted?
A hand-knotted rug has every knot tied by hand on a loom and takes months. A hand-tufted rug is made by punching wool through a canvas with a hand tool, then backing it; it is quicker, softer at first and lower in price, but does not last as long.
How do you price a custom rug?
By square foot, based on fibre and knot count. Wool hand-knotted starts at ₹1,650 per sq ft; flatweave cotton at ₹380. We quote in writing after the drawing is approved.
How long does a custom rug take?
Dhurries take six to ten weeks. Hand-knotted rugs take 14 to 20 weeks, depending on size and knot count. We send loom photos along the way.
Can I return a rug?
Stock rugs can be returned unused within 10 days for a full refund, less the return courier. Custom rugs are made for you and cannot be returned.
Do you clean and repair rugs?
Yes. We wash, re-fringe and repair our own rugs and others. Washing costs from ₹45 per sq ft; repairs are quoted after we see the rug.
How do I pay?
UPI, debit and credit cards, net banking and wallets through Razorpay, or cash on delivery on eligible orders.
How do I track my order?
You get a WhatsApp message with the tracking link as soon as your order ships.
Is my data safe?
We use your details only for your order or booking, never sell them, and delete them on request.
New rugs off the loom, monthly.
One message when new rugs are cut off the loom. Join 5,200 on WhatsApp.