Questions
Questions and answers
Everything customers ask Chakara Fresh Catch most. Can’t find yours? Message us.
Is any of the fish frozen?
No. Everything is bought at the morning auction and sold the same day on flake ice. Unsold fish is never frozen for the next day.
Do you charge for cleaning?
No. Scaling, gutting, cutting into steaks or curry pieces and peeling prawns are free. Tell us how you want it in the order note.
Which areas do you deliver to?
All of Kochi city, Kakkanad, Tripunithura and Aluva. Order by 9 am for delivery by 1 pm; delivery is free above ₹600, otherwise ₹40.
Why does the price change every day?
We buy at open auction, so the rate depends on how much landed. We post the day’s prices on WhatsApp at 7 am.
What if something is not fresh?
Send us a photo within two hours of delivery. We replace it the next morning or refund you, no questions.
How do I pay?
UPI, debit and credit cards, net banking and wallets through Razorpay, or cash on delivery on eligible orders.
How do I track my order?
You get a WhatsApp message with the tracking link as soon as your order ships.
Is my data safe?
We use your details only for your order or booking, never sell them, and delete them on request.
Today’s auction prices at 7 am.
One WhatsApp message a morning with what landed and the rate.