Questions
Questions and answers
Everything customers ask Saaf Laundry Co. most. Can’t find yours? Message us.
Which areas do you pick up from?
Andheri West and East, Juhu, Versova, Jogeshwari and Goregaon. Other areas on request for orders above ₹1,000.
What if a garment is damaged?
Tell us within 48 hours of delivery. We compensate up to 10 times the cleaning charge for that item, after inspection.
Do you use strong chemicals?
No. We use mild, fragrance-free detergent by default, and can wash with your own detergent if you send it.
Can I get it back faster?
Yes. Express service returns your order in 24 hours for 50% extra. Dry cleaning of silk always takes 4–5 days.
How do I pay?
After delivery, by UPI, card or cash. Weekly customers can pay once a month.
How do I book?
Choose a service, a day and a time, and send the request. We confirm on WhatsApp, usually within the hour.
Can I reschedule?
Yes, free of charge up to 12 hours before your slot. Message us on WhatsApp.
Is my data safe?
We use your details only for your order or booking, never sell them, and delete them on request.
A pickup every week, same time.
Set a weekly slot and save 10% on every wash. Pause any time on WhatsApp.